1. Introduction

Welcome to Raktsanjeevani, your trusted partner in healthcare accessibility and community support in India. Raktsanjeevani, is brought to life by Amritsukh India Pvt. Ltd. and our mission is to create a seamless platform that encourages and facilitates voluntary blood donations, provides quick and reliable ambulance services, ensures timely delivery of medicines and diagnostic services with sample collections at your doorstep.

This Privacy Policy governs the manner in which Amritsukh India Pvt. Ltd. ("Company", "We", "Us") collects, uses, maintains, and discloses information collected from users ("User", "You") of the http://raktsanjeevani.org ("Website") and the corresponding application ("rakysanjeevani"). This document is an electronic record in terms of the Information Technology Act, 2000, and applicable rules.

2. Acceptance of Terms

By accessing the Website or Application, you agree to be bound by this Privacy Policy and our Terms of Use. If you do not agree, please refrain from using our services.

3. Information We Collect

• Personal Identification Information: We may collect personal information such as your name, email address, phone number, Aadhaar, Residence & Work Address and other details when you register or interact with our services.
• Non-Personal Identification Information: We may collect non-personal identification information about you whenever you interact with our Website or Application. This may include the browser name, the type of device, and the Internet Service Provider used.
• Location Information: GPS location data and addresses for service delivery.
• Payment Information: Banking details and payment method information for processing transactions.
• Health Information: Relevant health data necessary for the services provided, such as blood type or medical history (if & as applicable).
• Usage Data: Information about how you use our app and services, including IP address, device type, and access times.

4. How We Use Collected Information

• To Provide Services: To facilitate blood donation, ambulance booking, medicine delivery, and diagnostic services.
• Payment Processing: To process transactions securely through our payment gateway.
• Communication: To send you updates, confirmations, and marketing communications related to our services.
• To Improve Customer Service: To analyse usage patterns and enhance user experience and respond to your customer service requests and support needs more efficiently.
• To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Website and Application.
• To Improve Our Website and Application: We continually strive to improve our offerings based on the information and feedback we receive from you.
• Contacting Blood Donors: The information provided on our site allows Users to contact listed donors in case of emergency blood needs. The Company is not responsible for the willingness or unwillingness of donors to donate blood.

5. Disclosure of Your Information

• With Service Providers: We may share your information with third-party vendors who assist us in providing services, such as payment processors and delivery partners.
• For Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that business transaction.

6. Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

6.1 Content

• Content provided on the Website is for informational purposes only.
• Donor information is not shared with third parties without consent.
• Donor information is submitted voluntarily, and donors can withdraw their information at any time.
• We are not responsible for any inaccuracies or misuse of contact information displayed on the Website. If you believe your contact details are being misused, please contact us at raktsanjeevani@amritsukh.com.

6.2 Cookies

• Our Website may employ cookie technology to facilitate user navigation. Cookies are small text files that help recognize repeat Users and enhance their experience.
• Users can choose to deny or accept cookies through their browser settings. We cannot control the use of cookies by third parties.

6.3 External Links

• Our Website may contain links to other websites for User convenience.
• We are not responsible for the content of these external sites and do not endorse their products or services.
• Users should review the terms and policies of linked sites.

7. User Rights

We reserve the right to change, modify, or discontinue any aspect of the Website at any time, including any information or features. We also reserve the right to collect, analyse and disseminate usage patterns of the Website by Users.

8. Copyrights & Trademarks

All content on the Website is the exclusive property of [Your Company Name]. No information or content may be copied, modified, reproduced, or distributed without prior written consent. Unauthorized use of any content may violate copyright, trademark, and other applicable laws.

9. Your Rights

As a user in India, you have certain rights under the Personal Data Protection Bill, including:

• The right to access your personal data.
• The right to rectify inaccuracies in your personal data.
• The right to request the deletion of your personal data.
• The right to restrict or object to the processing of your personal data.

10. Retention of Your Information

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy or as required by law.

11. User Consent

By using the Application and/or providing information to the Company through the Application, you consent to the collection and use of your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any updates.

Disclaimer

The information on this Website is provided "as is" without warranty of any kind. We do not guarantee the accuracy or reliability of any content and shall not be liable for any damages arising from the use of this information.